Perform software installations & upgrades remotely for major hotel chains such as Hilton, Marriott, IHG, and Hyatt

Expertise in remotely installing, configuring, and troubleshooting software on different Windows operating systems using multiple remote access tools

Specializing in installing, configuring, troubleshooting, and providing support for Saflok System 6000 and Ambiance/Community software platforms

Consistently maintain expertise in Dormakaba hotel or multi-housing access control systems

Demonstrated proficiency in corporate information technology and networking concepts, encompassing VMWare and Windows Server

Managed, supported, and troubleshot all hardware (computers, printers, monitors), software, and network operating system

Managed and administered corporate devices (e.g., PCs, MACs, mobile devices, printers) using modern tools

Ensured that new workstation requests included a computer, necessary peripherals, necessary network connections, and software for end users

Deployed computers and workstations to employees who work both remotely and in the office

Assisted with hardware asset management activities such as distribution and accounted for new, returned, or replaced hardware

Removed asset tags from the Active Directory

Assisted employees with issues, both remotely and in person, by providing feedback

Scheduled and executed weekly merchandising tasks, ensuring consistent achievement of objectives

Accurately reported completed tasks through designated systems, maintaining transparent communication channels

Collaborated effectively with store personnel to drive sales activities, promote promotions, and achieve client objectives

Implemented retail schematics and merchandising materials as assigned, showcasing adaptability in team tasks and client work-withs

Dedicated efforts to providing excellent customer service and cultivating professional relationships with store management and associates

Setup, imaged, deployed, and maintained end-user workstations

Troubleshot end-user workstations and related hardware and software

Tracked and documented all service requests and incidents with the utilization of the IT service management tool

Provided feedback on potential problems or concerns to reduce future risk

Installing and upgrading anti-virus software and security systems to ensure network security

Used diagnostic tools to identify hardware failures and replace non-functional components such as motherboard, laptop keyboards, touch pads

Provided end users with hardware and software maintenance and support

Installed and configured IT equipment

Troubleshot hardware/software problems, prioritized competing problems

Provide orientation and guidance to users on how to operate new software and computer equipment

Helped with print solutions

Upgrading systems to enable software compatibility