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Technical Support Intern
Innovating Tomorrow, Today
Resourceful and detail-oriented Technical Support Engineer with hands-on experience in full-stack development, cloud infrastructure (AWS, Supabase), and system monitoring. Recently certified in cybersecurity with a growing focus on threat detection, digital forensics, and data protection. Passionate about improving system reliability, building secure applications, and applying cyber hygiene best practices.
Creative & Professional
Resolved live production issues and worked with dev teams to maintain uptime.
Monitored logs for anomalies and contributed to internal threat detection practices.
Documented SOPs for secure API integration and fault resolution workflows.
Participated in cybersecurity awareness sessions and practiced data protection compliance.
Provided Tier 1 support for networks, desktops, and software troubleshooting.
Performed routine server checks and ensured data availability.
Redesigned an internal portal using Bootstrap for better accessibility and security.
Completed national-level training (ICTA ODPC) on cybersecurity threats, digital forensics, and privacy. Applied learnings in mock incident analysis, phishing simulation, and policy response.
Built a CLI tool for server uptime tracking with cron-based logs and Slack alert integration.
Developed a role-based backend with Supabase RLS policies and implemented access audit trails.
Integrated M-Pesa-compatible payments and real-time error monitoring for secure checkout.
Dedan Kimathi University of Technology