Driving Strategic Excellence & Innovation
Experienced professional with 15+ years in banking, customer support, and operations. Seeking a remote position where I can apply my skills in customer service, attention to detail, and problem-solving to enhance operational efficiency. Proven track record in resolving issues, improving customer satisfaction, and ensuring smooth workflows in both traditional and remote settings.
Let's discuss how strategic leadership can transform your organization's trajectory.
Managed daily operations to maintain high levels of productivity
Actively listened to customers, resolving issues with a 95% NPS and sustaining 30% monthly retention
Assisted with marketing, addressing customer inquiries, and proposing social media content
Expanded the client base through proactive networking and personalized financial portfolio services
Resolved client issues, reducing escalations by 15%
Monitored transactions across 8 branches to ensure regulatory compliance
Recommended operational improvements, enhancing daily procedures
Managed credit evaluations, analyzing collateral and ensuring regulatory compliance for 30+ clients per week
Conducted in-depth analysis of credit files for accurate collateral evaluation from appraisals to insurance
Administered forex and remittance transactions, providing analysis reports for management
Managed data performance portfolios and oversaw marketing staff assessment for 25 branches decision-making management review
Prepared reports on outstanding credit and managed cash flow forecasts for SME loans
Reviewed and validated over 300 new credit documents weekly, ensuring compliance with underwriting standards
Organized and maintained 3,000+ existing customer files to meet company regulations consistently
Promoted consumer lending products and built new customer relationships
Recruited and coached new 20 Avon dealers monthly, achieving increased team sales
Bank Panin
Let's connect
Transform your organization with proven leadership expertise and strategic vision.