Designed and developed scalable RESTful APIs and backend services using Node.js and MongoDB for various client applications.

Built custom conversational AI solutions integrating Microsoft Bot Framework, Azure OpenAI, and LangChain to deliver personalized and multilingual chat experiences for end users.

Prepared comprehensive technical documentation, effort estimations, and process flowcharts to ensure alignment, clarity, and successful delivery.

Specialized in the design, development, and architecture of Chatbot solutions using the Microsoft Bot Framework, integrating Azure Cognitive Services such as Spell Check, QnA Maker, Text Analytics, and Speech Translation.

Developed and Designed Task Modules, Tabs, Connectors and Messaging Extensions for Microsoft Teams Channel.

Handled support queries for Bot Framework, MS Teams on Stack Overflow and Microsoft Community as part of Development Support.

Outlined conversation flows and modeling Bot utterances using NLP tools like LUIS.ai to extract Intents and Entities.

Delivered hands-on training to 500+ participants through both online and in-person workshops on Chatbot Development and Microsoft Azure.