Creating Beautiful Experiences
Highly intuitive, collaborative, and innovative leader with expertise in digital transformation, market research, strategic planning, product management, software engineering, and more. Proven track record in project management, business requirements, design thinking, and user research. Strong leadership skills in recruiting, coaching, and empowering teams. Solution-oriented problem solver with strong communication skills and a focus on user needs.
January 2022 – Present
CurrentTogetherwork
Led a team creating world-class experiences through UX improvements, engineering efficiencies, and design consistency.
Created a design system for integrating and leveraging improvements, and APIs for 30 products covering a wide range of service, ecommerce, membership, and recreation businesses.
Set strategy and process for UX in the enterprise.
Increased sales by 20% with UX improvements.
Reduced support requests by 30%, lowering costs and improved customer satisfaction.
Created ADA roadmap guiding product teams through ADA VPAT process.
January 2021 – January 2022
Quest Technology Management
Lead projects for B2B solutions including Azure, Proofpoint, Solarwinds, Salesforce, Fortinet, O365 migrations, and MS Teams.
Managed cybersecurity, security remediation, and disaster recovery projects.
January 2016 – January 2020
Sutter Health
Improved conversions by 30% after doctor search re-design.
Delivered 15% increase in Birthing Center tours generating an estimated $8 million in additional revenue.
Delivered $1.8M support cost savings through end-to-end UX improvements.
Developed dynamic and personalized landing pages, driving customer acquisition and patient engagement.
Reduced doctor search times from 90 seconds to 20 seconds.
Improved UX design and Interaction design of Video Visits resulting in a 30% increase in success rate.
January 2015 – January 2016
Sutter Health
Improved unaided account creation by 50% through user interface improvements and collaboration.
Led innovation in UX and visual design to consolidate 55 web properties into a single portal.
Produced high-performance large-scale digital campaigns and products generating over $20 million in revenue.
January 2009 – January 2015
Sutter Health
Planned, developed, and implemented front-end and back-end solutions using microservices.
Improved search performance by 25% using usability testing, heatmaps, analytics, and code optimization.
Created wayfinding mobile app to help patients navigate hospitals and clinics.
Led the charge in coding web properties and applications ADA 508 compliant.
Collaborated with UX designers on prototyping, mockups, wireframes, and user stories.
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