Summary
Customer service professional with over 2 years of experience delivering high-quality support across e-commerce, logistics, and lead generation domains. Proven ability to resolve customer issues efficiently, uphold SOP compliance, and maintain clear communication in high-pressure environments. Strong background in handling client interactions, process documentation, and B2B campaigns. Adept at building rapport, driving customer satisfaction, and collaborating with cross-functional teams to ensure timely and effective service delivery.
Experience
Process Associate
IGT Solutions
2022 – 2024
- Achieve First Time Resolution and uphold SOP compliance while maintaining accurate process documentation.
- Demonstrate adept problem-solving and rapport-building skills to deliver exceptional customer experiences.
- Drive process improvements and serve as a brand ambassador, ensuring customer satisfaction and promoting e-commerce proficiency.
Demand Generation Executive
Facile Services Pvt Ltd
2023 – 2024
- Proactively secure appointments with decision makers, engaging clients & promptly addressing inquiries.
- Successful in lead generation by demonstrating friendliness, persuasiveness & understanding client needs.
- Utilize strong communication, listening skills & B2B expertise in various lead generation campaigns (HQL, MQL, SQL, BANT, WHITE PAPER, AG).
Consultant - Customer Service
Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)
2022 – Present
- Aid customers and e-commerce clients with logistics, addressing queries, escalations, and complaints.
- Manage shipment tracking, handle service issues, and coordinate with operations for timely resolutions.
- Maintain records of queries, escalations, resolved issues, and oversee shipment tracking and documentation.
Skills
Customer Relationship Management
Education
B.Voc (Software Development)
Savitribai Phule Pune University
2020
GPA: 6.93
HSC
Guru Nanak Public School & Jr College
2020
GPA: 76.5%
SSC
Guru Nanak Public School & Jr College
2020
GPA: 85.4%