Vinay Kuratti

Managing a team of multiple ITIL practices for internal and external stakeholders of the client

Handling Service Integration way of service management

Leads Continual Improvement areas across ITIL practices

Review MBR/QBR and provides recommendations

Ensures SLAs and quality are on parallel lines

Partners with infrastructure, Product Owners, Architects with client Operating Companies across globe

Oversee strategic partner support groups and ensure appropriate day-to-day operations in line with client processes

ITIL Service Management Incident, Problem and Service Request Management

Change, Release, CMDB, Knowledge Management and Continual Service improvement

Chair regular operational meetings with relevant stakeholders to review and remedial actions on change, incidents, and problems portfolio

Performance Management

Hires, onboards, and provides coaching and mentoring for team members including development and tracking Work experience of key performance indicators

Oversee the day-to-day activity within the Incident and Major Incident Processes

Continual Service Improvement

Lead the delivery of continuous improvement of the processes by working across all accountable areas to deliver increased value across the business from the configuration processes

ITSM Process Management - Incident, Problem and Service Request and Knowledge Management

Analytic Reporting MS Excel and Power BI Training and development To all India Lowe's stakeholders

Project - Reduction of Mean Time to Resolve (MTTR)

MTTR Project – accomplished 25% reduction

Increased application availability uptime

Change Management Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer infrastructure needs

Problem Management Owned and managed IT problems to resolution by managing problem calls

Process execution for Incident Management, Problem Management, Knowledge Management and Change Management